We, at My Business Coach are committed to respecting and protecting the privacy of anyone using our app and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Please expand the sections below to read the specific rules, regulations, and policies associated with each heading.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the App and related services.
We are committed to transparency and to giving you meaningful control over how your data is handled.
We are the provider of the App and act as the data controller for personal data processed through the Service.
If you have any questions about this Privacy Policy, you can contact us through the App or via our website.
This Privacy Policy applies to:
It should be read alongside our Terms and Conditions (above).
Depending on how you use the App, we may collect:
We only collect data that is necessary to provide and operate the Service.
The Service is voice-based. Voice input is processed to deliver coaching sessions.
Voice recordings are not stored by default.
Transcripts, summaries, and session records are only retained if you enable Session Memory within the App.
If you enable Session Memory:
If Session Memory is disabled:
You may choose to opt in to sharing your data to help improve the Service.
If you opt in:
If you do not opt in:
You can change this setting at any time within the App.
Guest users may use the App without creating an account, subject to feature and usage limitations.
Registered users may access additional features, including saved sessions and subscriptions, subject to their chosen settings and preferences.
Personal data is processed and stored securely on servers located within the European Union.
Data is retained only for as long as necessary to provide the Service or, where applicable, to improve the Service, unless a longer retention period is required by law.
When you delete your account, your personal data is deleted or anonymised. Certain usage statistics may be retained in an unlinked and non-identifiable form for analytical and service improvement purposes.
You control:
These settings can be changed at any time within the App.
You may delete your account at any time through the App.
When you delete your account:
Some data may be retained where required to comply with legal obligations.
We process personal data based on:
We use trusted third-party service providers, including AI and cloud infrastructure providers, to operate the Service.
These providers act as data processors and process data only on our instructions and under appropriate data protection safeguards.
All data processing and storage takes place on servers located within the European Union.
To deliver the voice-based coaching experience, we use the following AI sub-processors:
Soniox — Speech-to-Text. Receives voice audio during a session to generate transcripts. Operates under no-retention and no-training terms (SOC 2 Type 2, ISO/IEC 27001, GDPR, HIPAA). See: https://soniox.com/docs/stt/security-and-privacy
Cerebras — Large Language Model. Receives the session transcript (and, if Session Memory is enabled, prior session context) to generate the coach’s response. Does not harvest data from AI interactions. See: https://www.cerebras.ai/privacy-policy
Cartesia — Text-to-Speech. Receives the coach’s response text to generate voice audio. Operates under contractually enabled Zero Data Retention: no storage, logging, training, or retention of inputs or outputs. See: https://cartesia.ai/legal/dpa.html
No account identifiers (name, email, user ID, device ID) are sent to these providers. These providers act as data processors and process data only on our instructions. All inference processing and storage takes place on servers located within the European Union.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
While no system can be guaranteed to be completely secure, we take data protection seriously and regularly review our safeguards.
Depending on your location, you may have the right to:
You can exercise these rights by contacting us.
The Service is not intended for use by children. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time.
If we make material changes, we will take reasonable steps to inform you through the App or our website.
If you have any questions or concerns about this Privacy Policy, you can contact us through the App or via our Get In Touch Page.
