Redeem your code

Your code gives you free access to My Business Coach: a coach in your pocket for negotiations, difficult conversations, confidence, and everything else work throws at you. Redeeming happens inside the app and takes about two minutes.

Create your account before you redeem

Your free access attaches to the My Business Coach account you are signed in to at the moment you redeem, not to your Apple ID or Google account. Redeem before you have an account and it lands on a temporary guest account, which is awkward to recover and sometimes impossible.

Each code works once. If it goes onto the wrong account, it cannot be moved.

1. Get the app

Download it, then create your account. Come back here when you are signed in.

Download on the App Store Get it on Google Play

2. Redeem your code

Open the app and sign in, or create an account if you do not have one yet.
Tap Redeem code. You will find it on the plan screens, on the Subscription page, and under Account in the menu.
Apple's redemption panel opens inside the app. Enter your code there.
Tap Confirm. The app updates on its own once Apple reports the subscription.

You never leave the app on iPhone or iPad.

Open the app and sign in, or create an account if you do not have one yet.
Tap Redeem code. You will find it on the plan screens, on the Subscription page, and under Account in the menu.
Enter your code when the app asks for it, then continue.
The Play Store opens. Complete the redemption there.
Return to the app. It re-checks automatically, and your plan should appear within a few seconds.

Step 5 matters. Google does not tell the app when a code has been redeemed, so the app only finds out once you switch back to it.

Using the app as a guest?

You cannot redeem as a guest, but you do not need to start again. Tapping Redeem code explains this and creates your account for you.

Enter your first name and email.
Open the verification email and tap the link.
Set a password.
Redemption opens by itself once your account is ready. You do not need to find the Redeem button again.

Creating your account this way keeps everything you have already done in the app. It upgrades your guest session rather than replacing it. Don't use the ordinary Sign Up screen instead, as that starts a fresh account.

If something isn't working

My code says it's invalid

Check it character by character. The usual culprits are the number 0 and the letter O, and the number 1 and the letter I. All letters are capitals. Also check you are using the code for your phone: an iPhone code will not work on Android, and an Android code will not work on iPhone.

I redeemed on Android and my plan hasn't appeared

Make sure you have come back into My Business Coach after finishing in the Play Store. The app only checks for your subscription when it returns to the foreground, so it cannot know the code worked until you switch back to it. If a few seconds pass and nothing changes, go to the Subscription page and tap Restore Subscription.

I redeemed before I created an account

Your access is sitting on the guest account you were using at the time. What happens next depends on what you have done since.

If you are still in the same guest session, this is recoverable and your access will follow you across. Tap Redeem code or Subscribe inside the app and complete account creation when prompted. Don't use the ordinary Sign Up screen for this: that starts a fresh account and strands your access on the guest one. Starting from Redeem code or Subscribe upgrades the guest account in place, which is what keeps your access attached.

If you have already signed in to a different account, there is no in-app fix and your access cannot be moved while it is active. Get in touch below with the email address you are signed in with now, roughly when you redeemed, whether you used an Apple ID or a Google account, and any error text you saw including the code in brackets. We can grant access to the right account from our end.

It says the code isn't available in my country

Codes work in the countries the offer was set up for. If you see a country message, the country on your App Store or Google Play account doesn't match where the code can be used. Get in touch below with the country your account is set to and we'll sort it.

I redeemed, but the app still shows a paywall

Check you are signed in to the account you created rather than browsing as a guest, then go to the Subscription page and tap Restore Subscription. On iPhone, also check you redeemed with the same Apple Account your phone uses for the App Store. If it still doesn't show, get in touch below and we'll sort it directly.

It says my subscription is linked to another account

Your access belongs to a different My Business Coach account. Sign in with that one if you know which it is. If you don't, get in touch below and we'll trace it.

It says no subscription was found for my App Store or Google Play account

Either nothing has been redeemed on that store account, or it was redeemed while a different My Business Coach account was signed in. Check which account you used, and if you're not sure, get in touch below.

The store says I'm already subscribed

That store account already has an active subscription, often attached to a different My Business Coach account. Get in touch below and we'll sort it rather than you redeeming anything else.

I'm seeing a message with a code in brackets

Send us that code. Messages ending in something like (RC-20) identify the exact failure, and it's the fastest way for us to fix it without a back and forth.

Will I be charged when the free period ends?

Your free access is completely free for its full length. Like any app subscription, it will renew at the normal price afterwards unless you cancel, and you can cancel any time in your phone's subscription settings without losing a day of your free access. Cancel before the end and you won't be charged a penny.

My code has expired or was already used

Each code works once, and codes have an expiry date. If yours has already been used or it's out of date, get in touch below. We'd rather send you a fresh code than have you miss out.

Still stuck, or just want to say hello?

Tell us what's happening and we'll get you coached. A human reads every message.

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